Quick Facts
- Great Data Packages
- No Prepay options
- Poorly Rated Customer Service
Why You’ll Love Them: Businessman, need a plan (business women too)? Park it. Sprint offers some of the most competitive data packages and is most effective in a business-use context. Hate your phone calls being ignored? Enter the push to talk options, where you can literally yell into the phone until someone answers. Score. Like everything simplified? Scale up a point for Sprint; they’ve recently launched their Simply Everything Plan, where, for $100 bucks a month, you get unlimited data, GPS, messaging, music access, internet access, talk, and more. Which, all considered, is pretty awesome. Data and music not your thing? Sprint has a remarkably wide range of plans, starting at very cheap ($30) to very expensive ($200) per month. So you’re sure to find your fit somewhere in there.
Why You Won’t: They don’t offer prepay plans, which means that everything you get from them comes with contract and credit check in hand. Also, on their coverage map, they show fairly poor coverage with Sprint range, but very good coverage with roaming carriers. They also have moderately expensive international calling, $1.50 per minute for most countries, more if you’re calling a mobile, less if you’re paying a monthly fee for an international call plan (considerably less, to be fair). The real fly in the ointment, though, is their unanimous customer service bashing, to the point that the company themselves has admitted they need a major overhauling of the department and though they have promised one, little relief is in sight for frustrated users.
I have had this service for 10 years and it’s ok I’m thinking about changing to at&t because of the new iphone. Also their out of area service sucks.
I’m not crazy about Sprint, but their customer support at their service centers does seem to have improved. I think all the bad press they received shamed them into being more centered on the customer. They even called me after a recent visit to ask about my experience. So far, I haven’t had many problems with dropped calls, but my son (who also has Sprint) hates them and says he loses calls all the time. (particularly at school). If my husband and son didn’t have Sprint already I’d get Verizon. I NEVER had a problem with them.
[...] the same report, AP also mentioned that Sprint has spent $59 million in 2007 to boost its hurricane preparedness. It has installed permanent [...]